SUCCESS STORY-EXPAND CAPABILITIES
VALUE DELIVERED:
AI DRIVEN SERVICE OPS
Customer : A leading global technology and services leader with about ¥13.7 trillion (~$100 billion) in annual revenue, delivering telecom, cloud, managed, and digital transformation solutions to enterprises worldwide.
Challenge
Major incident resolution often relies on lengthy bridge calls, fragmented communication, and manual after-hours coordination, causing extended recovery timelines and operational disruption.
Solution
End-to-end agentic automation for major incidents - from detection to resolution - cutting recovery cycles dramatically.
Outcome
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+30% Operational Efficiency
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+30% Faster MTTR
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25% Operational Cost Reduction
NowVia helped us restore trust in our CMDB-Making it our most trusted operational asset.