Rocking AI Service Delivery Needs a Rocking Platform
NowVia’s partnership with ServiceNow
Chief Executive Officer
Pradeep Chaudhry
Last updated Mar 17, 2026
Rocking AI Service Delivery Needs a Rocking Platform
We launched NowVia in mid-2025 with a motto and vision of achieving excellence in service delivery. This was a very well-thought-out decision—had to be, given that we were about to enter a disruptive phase across industries, with AI making inroads into many aspects of business. Prior to our journey in NowVia, my colleagues and I had experienced, first hand, the pain of working in organizations with strong silos within and across functions (for example, finance, HR, legal and IT) in different industries—financial services, healthcare and retail, to mention a few. We had seen the negative impact of these silos on business performance and outcomes.
Why ServiceNow
By early 2025, we could see that the power of the AI, gen AI and agentic AI trio was poised to transform how organizations would run their business in the near future. However, we found that the leadership and key stakeholders across various businesses, while attracted by these emerging technologies, were also very hesitant to embrace them, primarily because lack of knowledge. So, most companies went for low-hanging fruits—leveraging AI and agentic AI to address specific problems on a need basis.
However, we felt that the tremendous pace of innovation across all flavours of AI, especially agentic, was compelling technology and service providers to look beyond immediate fixes for a specific problem and ask: what would the foundational architecture of enterprise AI look like generally, and for specific industries? And, this is a question, we were also asking ourselves because without this fundamental shift, businesses would not be in a position to derive the full benefit of these emerging technologies.
Our own experience over the past 20 years or so informed us that irrespective of the industry, businesses were looking to break down departmental silos, connect disparate parts of their enterprise and put AI to work across all workflows in a seamless manner. They understood that this was crucial for driving operational efficiency, reducing costs, and enhancing both customer and employee experiences, but they were wavering on how to go about this journey. Through NowVia, we wanted to serve the business needs of such clients and found that the ServiceNow offerings were a perfect fit.
ServiceNow has been a very established and solid player in the SaaS space. What impressed us was their early foresight in understanding the potential of AI in transforming their own business and that of their customers. The ServiceNow leadership made a bold commitment to bring the power of AI, gen AI and agentic AI right into the foundational architecture of their platform -
the ServiceNow AI Platform for enterprise-wide digital transformation. This was a very strategic move in that the company is now able to differentiate its offering from traditional SaaS offerings.
Another reason we were drawn to ServiceNow was its Partnership Program which creates long-term transformation opportunities rather than one-time implementation. This is thanks to the ServiceNow AI Platform which becomes deeply embedded in an organization’s operations and integrates with hundreds of systems and orchestrates critical workflows across departments—IT operations, customer service, HR, security, risk and more. At NowVia Technologies, we see our role as helping businesses accelerate their transformation journey by combining deep ServiceNow expertise with AI-driven workflow automation and scalable delivery models, enabling organizations to move from platform adoption to true workflow transformation and intelligent operations.
Our mindset during ServiceNow project engagements
We want our ServiceNow customers to know that NowVia teams will help them to stabilize their IT foundation by streamlining operations, identifying and bridging gaps, and standardizing key processes across departments and organizations. With a strong foundation in place, we can then help them to not only expand and unlock the hidden potential of their ServiceNow investments but also modernize their business with the most relevant AI technologies required for their specific business/industry. We don’t do this in a linear manner but in a highly agile and collaborative manner, depending on where our clients happen to be in their AI journey.
Talent holds the key to our success
It goes without saying that to provide high quality delivery services, we need to identify, hire, train and nurture high-quality talent. This is a challenging and exciting problem. Challenging because the talent we need is in short supply and exciting because it compels us to be very innovative and transparent in how we nurture, train and retain this talent. We are very fortunate to have top-notch leaders who have risen in their respective fields from the ground up and they bring a vast array of experience with respect to people, process, technology and business; they are constantly challenging themselves to grow not just in technical areas but also in soft skills which, in my view, make or break teams—this has been my personal experience.
Results will speak out loud in the near future
My colleagues and I are very upbeat about the present and future. This may surprise some because of recent events in the SaaS market. However, we belief that in the very near future, the picture will become clear, given that AI is deeply embedded into the ServiceNow Platform which integrates with its customers’ enterprise systems at foundational level and not at a superficial level—this has been our experience so far of delivering services to ServiceNow customers across industries.